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Supervisor Passenger Services - Overnight (Doubtful Sound)

Date: 12 June 2019

Are you personable and practical with a passion for people and the outdoors? Do you have a strong hospitality background and experience leading a team? 

We are looking for a legendary leader to supervise our crew on one of our most iconic vessels. This role covers everything from housekeeping to guiding kayak trips around the Fiords!

This is a small, close knit family so you will be constantly on the go with your teammates. You will work alongside the crew performing a variety of different duties including servicing cabins, training crew, assisting in the galley preparing food and instructing and guiding guests in outdoor adventure activities. As the Supervisor of Passenger Services on the Navigator you'll be responsible for ensuring the Overnight Cruise Operation runs smoothly.

This will include:

  • Supporting staff and making sure they have appropriate preparation and training for their roles;
  • Providing guidance, recognition and constructive feedback around their performance;
  • Focusing on developing and motivating a strong team that works well together to provide Remarkable Customer Experiences;
  • Keeping the communication channels open and effective between the Navigator team, the Manapouri Office and external contacts;
  • Accurate ordering of goods in liaison with the Overnight Operations Manager to ensure the vessel has sufficient goods to stock the bar, galley and cleaning supplies;
  • Ensuring that the vessel is presented to the highest standard.

This is a fixed term, full-time position where you are lucky enough to be on a 7 days on, 7 days off roster, providing you with an unique opportunity to work and play hard in this beautiful part of Southern New Zealand.  You'll be based on board the vessel for your days on; with your own accommodation and all meals provided.

As part of your role you will have the opportunity to gain a NZ Certificate in Domestic Maritime Crewing - a NZQA approved qualification. Working for Real Journeys gives you the chance to get out and about experiencing our products in Queenstown, Fiordland and Stewart Island. This also includes staff benefits and discounts across the Wayfare Group (Go Orange, Cardona and the International Antarctic Centre). These are just some of the great staff benefits on offer!

You will be someone who is a strong team player, has great communication skills, attention to detail and doesn't mind getting stuck in and doing what is required to ensure the most remarkable experience for everyone onboard. If you think you have what it takes to be a host that can offer the most we would love to hear from you!

Job Details

Reference # 21868
Posted on 12 Jun 2019
Closes on 30 Jun 2019 23:55
Location(s) Doubtful Sound
Expertise Crew - Overnight Cruises
Job level(s) Experienced
Work type(s) Fixed Term - Full Time