Sales Consultant

Date: 14 August 2019

Are you helpful, highly organised and enjoy a challenge? Do you have a passion for problem solving and enjoy meeting and greeting customers from all over the world?

We're on the hunt for a multi-tasking magnate for our Manapouri Visitor Centre, someone who can deliver great service while engaging with customers.  You will be responsible for effectively selling Real Journeys products and excursions and ensuring visitors receive excellent customer service. You will also need to be operationally minded as you'll be working closely with the operations team to ensure our day and overnight excursions run smoothly.

Key Responsibilities include:

  • Providing an exceptional customer experience in every interaction in person, via phone and email
  • Maintaining an excellent knowledge of all Real Journeys products and packages;
  • Identifying customer needs through effective questioning & active listening skills;
  • All requests and reservations replied to in a professional, accurate and timely manner offering the client information consistent with their request;
  • Working closely with skippers, crew and coach drivers on daily operational requirements;
  • Checking passenger manifests;
  • Radio communication with vessel and coaches to ensure correct numbers;

You'll need to be able to manage your time effectively and multi-task in a fast paced, demanding environment whilst remaining personable and professional.

This is a full time, fixed term position starting September and finishing April, 2020. Shifts will include early morning starts and weekends. Working for Real Journeys gives you the chance to take your friends and family and get out and about experiencing our products in Queenstown, Fiordland and Stewart Island. You also get great staff discounts across the Wayfare Group (Go Orange, Cardrona and the International Antarctic Centre). These are just some of the great staff benefits on offer!

If you're a team player who enjoys getting in and doing what's required to ensure the best experience for our customers and you're excited by being located in the 'Gateway to Doubtful Sound' then being a part of this team is for you!

Job Details

Reference # 22325
Posted on 14 Aug 2019
Closes on 25 Aug 2019 23:55
Location(s) Manapouri
Expertise Customer Service
Job level(s) Entry/graduate, Experienced
Work type(s) Fixed Term - Full Time