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Customer Service Consultant

Date: 12 July 2019

Are you a confident character with Customer Service experience? What do you want to see when you look outside the window at your office? Is it Milford Sound, the 8th Wonder of the World?

We're on the hunt for a customer service champion for our Milford Sound office team who can deliver great service while engaging with customers.  You will be responsible for effectively selling Real Journeys products and excursions and ensuring visitors receive excellent customer service. You will also need to be operationally minded as you'll be working closely with the operations team to ensure procedures run smoothly.

Key Responsibilities include:

  • Providing an exceptional customer experience in every interaction via phone, email and in person;
  • Identifying customer needs through effective questioning & active listening skills;
  • All requests and reservations replied to in a professional, accurate and timely manner offering the client information consistent with their request;
  • Maintaining an excellent knowledge of all Real Journeys products, packages and operational requirements;
  • Organising passenger manifests that challenge and enhance your logistic skills.

We are looking for someone that is a proactive communicator that can anticipate customers' needs and optimise sales opportunities. You'll need to be able to manage your time effectively and multi-task in a fast paced, demanding environment whilst remaining personable and professional.

Your typical shift will be ten days on followed by four days off. You will be based in the Milford Sound Village, in our subsidised accommodation with other Real Journeys staff. We are looking for someone that is energetic and self-motivated to create activities outside of work time, who can thrive in the community environment. This is a full time, fixed term role starting immediately and finishing in April 2020.

Working for Real Journeys gives you the chance to get out and about on our legendary products across some of New Zealand's most stunning locations! Once a year, you can take up to five of your friends/family out to experience a:

  • Free return trip to Stewart Island
  • Free cruise in Milford Sound
  • Free cruise in Doubtful Sound
  • Free trip to the Te Anau Glowworm Caves
  • Free return trip on the Earnslaw & Walter Peak farm show

As well as access to discounts for experiences and products across the Wayfare Group (Go Orange, Cardrona and the International Antarctic Centre)

If you enjoy the idea of living in a close-knit community and you are excited by a high energy yet remote environment, then being a part of this team is definitely for you! 

Job Details

Reference # 22064
Posted on 12 Jul 2019
Closes on 25 Jul 2019 23:55
Location(s) Milford Sound
Expertise Customer Service
Job level(s) Entry/graduate, Experienced
Work type(s) Fixed Term - Full Time