Our values help define who we are and how we treat one another. As a result we work together to accomplish our goals.
To share New Zealand with the world through remarkable tourism experiences.
'Keep it real' is about being authentic. We are genuine in the way we interact with people, be it customers, colleagues or suppliers. We mean what we say, delivering on our promises. We always act with honesty, integrity and humility. 'Keep it real' is also about treating customers personally as individuals and real people, not groups.
We make it remarkable when customers go WOW! When customers are so blown away by their experience, they are compelled to tell the world. To make it remarkable, we go above and beyond what's expected. This means serving with respect, professionalism, passion and importantly a smile.
It's a privilege to show our guests around our part of the world, so we are gracious hosts - welcoming and friendly. We help customers feel at ease - like part of the Real Journeys family. We are also mindful that we share these amazing places with the wildlife that live there, so we work hard to protect and nurture the environments we operate in.
We are one company, one team, all working together to achieve the same goals. We recognise diversity as our strength and grow opportunities for inclusion. We communicate well with each other and are open and inclusive in our dealings. We take ownership of issues and collaborate with other team members when needed. We focus on finding solutions. We enjoy each other’s company and have fun at work.
We strive to improve ourselves and the organisation every day, by challenging the norm and proactively thinking about better or different ways of doing things. We are always learning, innovating and thinking outside the box. We are brave and take calculated risks, because progress happens only when we try something new.
We should all make it home safely at the end of each day. That’s not just ourselves, but our guests and contractors. We need to be vigilant about hazards in the workplace, report or address any new safety issues, and follow the safety systems that are there to protect us. Above all we should look out for ourselves, our workmates and our guests and be proactive in keeping our place safe as.